Everything Built for Your Role
TTWHub gives every stakeholder a purpose-built workspace — from the Ticket Holder searching for work to the Admin running the whole organization.
Ticket Holder Features
A single, secure portal that puts every part of your employment journey in your hands.
Dashboard
Your personal command centre — track everything that matters at a glance.
Latest notifications — Email, SMS, Fax, Calls & Chat
My Calendar
Stay on top of every commitment — interviews, tasks and reminders in one organised view.
- Calendar & List views — Upcoming / Past tabs
- Create Schedule Interview events
- Create Set Reminder events
- Advanced date-range filter
- Activities assigned by Career Coach appear automatically
Communication
Stay seamlessly connected with your Career Coach and review every interaction.
Job & Employment
Manage every stage of your job search — pending, applied, and employment history.
- Apply directly via external job portal link
- Schedule & manage interview appointments
- Employment History — employer, title, dates, status
- Pay History — upload paystubs, QR scan from mobile
Service Requests
Create, view and manage support service requests — yours and those raised by your coach.
Manage Documents
Securely upload, view and download important documents — IDs, employment records, BPQY and more.
- Select type, upload & save
- Built-in document viewer
- Delete outdated files
Manage Passwords
Securely store credentials for all job platforms in one safe place.
- Company, URL, User ID & Password
- Add, update & delete at any time
- Two-Factor Authentication toggle
Career Coach Features
Manage up to 20 Ticket Holders, track every activity, and drive real employment outcomes from one powerful dashboard.
Global Search
Find anything instantly across all your Ticket Holders, jobs, tasks, documents and events.
Manage Ticket Holders
Each coach is assigned up to 20 Ticket Holders — manage every aspect of their journey.
- View profile — contact, status & BPQY details
- Monitor job search — pending, applied & unable
- Create & assign service requests
- Upload, view & manage their documents
Manage Calendar
Schedule all coaching activities, interviews and follow-ups across all assigned Ticket Holders.
- Calendar & List views — Upcoming / Past
- Schedule interviews for any Ticket Holder
- Set Reminders & follow-up notifications
- Assign activities directly to Ticket Holders
- Advanced date-range filter across all events
Manage Tasks
Create, assign and track tasks for yourself or any Ticket Holder.
Manage Documents
Upload, view and manage documents for each Ticket Holder.
- Upload per document type per TH
- Built-in document viewer & download
- Delete outdated or incorrect files
Job Search & Employment
Post jobs, monitor application activity and track full employment history.
Service & Communication
Create service requests & maintain full communication history across all channels.
Chat with Ticket Holder — real-time
Full contact history — Mail, Email, Fax, SMS, Calls
Administrator Features
Full organizational control — manage every user, role, tenant and system setting from a single admin portal.
User Management
Create, edit and deactivate users across all roles in your organization.
- Create Career Coaches, Ticket Holders, Admins & Outreach
- Assign Coach to Ticket Holder (up to 20 per coach)
- Reset passwords & manage account status
Roles & Permissions
Define what each role can see and do across every module.
- Granular permission control per role
- Custom roles for unique organizational needs
- Audit logs — who did what and when
Reporting & Analytics
Organization-wide visibility into placements, job activity and service usage.
- Employment outcome tracking for SSA compliance
- Coach performance dashboards
- Service request & document activity reports
Tenant Settings
Configure your organization's workspace — branding, notifications and system defaults.
- Custom tenant branding & logo
- Email & SMS notification templates
- Multi-tenant isolation — each EN is fully separate
Notifications & Alerts
Keep the whole team informed with automated alerts across all activity.
- New job assignment notifications to Ticket Holders
- Service request status change alerts
- Interview reminders & task due-date alerts
Outreach Staff Features
Reach prospective Ticket Holders, manage referral pipelines and track outreach campaign effectiveness.
Contact Management
Manage all outreach contacts, leads and prospective Ticket Holders in one organized list.
- Add & manage outreach contacts
- Track lead status & follow-up dates
- Convert contacts to Ticket Holders
Campaign Tracking
Track outreach campaigns, events and referral sources to measure effectiveness.
- Log outreach activities & events
- Track referral source & conversion rate
- Campaign reporting & outcome metrics
Activity Logs
Maintain a detailed log of all outreach interactions and follow-up actions.
- Log calls, emails & in-person contacts
- Schedule follow-up tasks & reminders
- Filter activity by date & contact
Employment Network Features
End-to-end visibility across your entire organization — streamline operations and demonstrate employment outcomes to SSA.
Outcome Tracking
Demonstrate employment outcomes to SSA with detailed, exportable reports.
- Track placements, earnings & milestones
- SSA compliance reporting
- Cross-org performance dashboards
Security & Compliance
Enterprise-grade security built on ASP.NET Zero — secure by design.
- Role-based access control (RBAC)
- Full audit trails & activity logs
- Encrypted data at rest & in transit
IWP Specialist Features
Create, manage, and track Individual Work Plans end-to-end — with digital signatures, version control, and automatic iTOPSS submission built in.
IWP Creation Wizard
Generate SSA-compliant Individual Work Plans using guided step-by-step templates.
- Guided IWP creation with SSA-compliant templates
- Pre-populated from Ticket Holder's existing profile
- Employment goal setting & milestone linking
- Multi-version document control with full history
Digital E-Signature
Send IWPs for legally-binding digital signature via DigiSigner — track every step from sent to signed.
Automatic Status Tracking
IWP completion status is automatically tracked and linked to phase milestone detection.
iTOPSS Submission
Completed IWPs are automatically submitted to SSA iTOPSS for ticket assignment confirmation — no manual steps.
Document Archive
All IWP versions are securely archived in the Ticket Holder's encrypted document vault with full version history.
EN Billing & Payment Features
Streamline your SSA billing cycle with automated milestone tracking, payment request generation, and BPQY management.
Wage & Paystub Management
Upload wage data and manage paystubs — the foundation of your SSA payment requests.
- Upload paystubs via computer or mobile QR scan
- OSM (Operational Support Material) import from SSA
- 18-month work history for earnings verification
- Wage record tracking per pay period
Auto Milestone Detection
Phase milestones are automatically detected from wage data — no manual calculations required.
- Auto-generate payment requests at each milestone
- Track payment status & submission history
- Reconcile against SSA payment records
BPQY Management
Request Benefits Planning Queries from SSA and track delivery via integrated fax.
- Request BPQY directly from TTWHub
- Track via integrated fax management
- Archive BPQY documents in encrypted vault
Payment History & Reconciliation
Full payout history tracked to the dollar — reconcile against SSA payment records with ease.
- View complete payout history per TH
- Reconcile against SSA records
- Export billing reports
Billing Analytics
Organization-wide billing performance — track revenue pipeline, submission rates and payment timelines.
Benefit Counseling Features
Help Ticket Holders understand and safely navigate their benefits — tracking SSDI, SSI, Medicare, and Medicaid alongside work incentives.
SSDI & SSI Benefits Tracking
Record and track all benefit types, amounts, and key dates for every Ticket Holder.
Medical Reviews & CDR Tracking
Track medical review dates, re-exam cycles, and CDR history so nothing falls through the cracks.
- Medical review schedule & re-exam cycles
- Continuing Disability Review (CDR) history
- Overpayment balance monitoring
- Representative payee & statutory blind flags
- Work incentive plans (PASS, IRWE, etc.)
SGA Threshold Monitoring
Monitor earnings against SGA thresholds in real time — alert counselors before a Ticket Holder approaches the limit.
Overpayment Alerts
Flag overpayment balances, monthly amounts withheld, and coordinate with SSA local office for resolution.
SSA Office Coordination
Document SSA office visits, outcomes, and follow-up actions — all linked to the Ticket Holder's timeline.
Unified Communication Hub
Every interaction — phone, SMS, email, fax, and secure chat — logged automatically and accessible from a single timeline per Ticket Holder.
Click-to-Call & Call Logging
Click any phone number to call via RingCentral. Calls are automatically logged with duration, outcome, and notes.
Two-Way SMS
Send and receive SMS directly within TTWHub. Full thread history, opt-out management, and TCPA compliance built in.
- Two-way SMS via RingCentral
- Automatic opt-out & suppression lists
Email & Microsoft 365
Full email send/receive with complete thread history — powered by Microsoft Graph API and Microsoft 365 integration.
- Send/receive with full thread history
- Calendar sync & appointment scheduling
Fax Integration
Send and receive faxes with cover sheets — essential for SSA communications, BPQY requests, and document exchange.
Secure In-App Chat
Real-time messaging between Career Coaches and Ticket Holders with file attachment support and full history.
Unified Contact History
Every interaction — call, SMS, email, fax, chat — appears in one chronological timeline per Ticket Holder. Organized by month & year.
Ready to get started?
Join TTWHub and give every stakeholder the tools they need to succeed.
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info@ttwhub.us +1 (800) 555-0100Platform
Who It's For
Security
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