The Complete CRM for
Ticket to Work Programs
TTWHub consolidates every aspect of your Employment Network operations — from first contact with a Ticket Holder to SSA billing — in one secure, HIPAA-aware platform.
Why Choose Our Platform?
TTWHub is purpose-built for Employment Networks — giving every stakeholder a powerful, role-specific workspace to drive real employment outcomes.
All-in-One Platform
Job management, document storage, calendars, tasks, communication and reporting — everything in a single secure application.
Role-Based Workspaces
Tailored dashboards for Ticket Holders, Career Coaches, Admins and Outreach staff — everyone sees exactly what they need.
Secure & Compliant
Enterprise-grade security with multi-tenancy, role-based permissions and encrypted data — built on ASP.NET Zero.
Real-Time Tracking
Monitor job applications, service requests, tasks and milestones in real time — no more manual spreadsheets or status calls.
Built-in Communication
Real-time chat, SMS, email, fax and call logs — all contact history stored and accessible per Ticket Holder.
Mobile-Ready
Fully responsive on desktop, tablet and mobile. Upload paystubs with a QR code scan — work from anywhere, anytime.
How We Can Help
TTWHub serves every person in your Employment Network — from the Ticket Holder starting their journey to the Admin running the organization.
Ticket Holders
Empowers individuals to take charge of their employment journey with full visibility into every step.
- Track pending, applied & unable-to-apply jobs
- Chat directly with their Career Coach
- Manage documents, passwords & pay history
- Submit & track service requests
Career Coaches
Manage up to 20 assigned Ticket Holders from a single powerful dashboard.
- Global search across all Ticket Holders
- Assign tasks, schedule interviews & set reminders
- Post jobs & monitor application progress
- Manage documents & service requests
Administrators
Full organizational control — manage users, roles, tenants and system-wide settings.
- Create & manage users, roles & permissions
- Assign Career Coaches to Ticket Holders
- Organization-wide reporting & audit logs
- Configure tenant settings & branding
Outreach Staff
Reach prospective Ticket Holders, track outreach campaigns and manage referral pipelines.
- Manage outreach contacts & leads
- Track referral status & conversion
- Log outreach activities & follow-ups
Employment Network (EN)
End-to-end visibility across the entire organization — streamline operations and demonstrate outcomes to SSA.
- Cross-org reporting & performance dashboards
- Outcome tracking for SSA compliance
- Multi-tenant setup per organization
From First Contact to Employment Success
TTWHub guides your entire team through every stage of the Ticket to Work lifecycle — in one connected, secure workflow.
Lead Capture & Outreach
Leads enter TTWHub via web forms, referral partners, or SSA batch imports. Outreach specialists send targeted SMS/email campaigns and schedule intake calls — all tracked in one place.
Assignability Verification
SSA iTOPSS integration confirms the ticket is assignable. Suitability screening is completed and documented before ticket assignment — no manual lookups needed.
IWP Creation & Digital Signing
The IWP specialist generates an SSA-compliant Individual Work Plan using guided templates. The Ticket Holder signs digitally; the completed IWP is archived and linked to their profile with full version control.
Career Coaching & Job Placement
Career Coaches manage job leads, track applications, log interview sessions, and support Ticket Holders through their first 90 days of employment — all within a single dashboard.
Employment Stabilization
Ongoing check-ins monitor salary, SGA status, and benefit impact. Benefits counselors help Ticket Holders navigate work incentives without fear of losing critical coverage.
Billing & SSA Payment Collection
Wage data is uploaded, phase milestones are auto-detected, and payment requests are generated. BPQY requests are submitted via fax and payout history is tracked to the dollar.
Security You Can Trust With PII
Ticket to Work data is some of the most sensitive information handled by any organization. TTWHub is engineered from the ground up to protect it.
AES-256 PII Encryption
Social Security Numbers, dates of birth, and all sensitive PII are encrypted at rest using AES-256. SSNs are never stored in plain text — only masked values are displayed.
Encrypted Document Vault
All uploaded documents — IWPs, paystubs, BPQY letters, and ID documents — are stored encrypted. Access is controlled by role and requires explicit authorization.
Role-Based Access Control
Granular permission system ensures each team member sees only what they need. Separate roles for Career Coaches, IWP Specialists, Billing, and Administrators.
Complete Audit Trail
Every action — record view, edit, document access, status change — is logged with user ID, timestamp, and IP address. Full accountability for compliance audits.
Multi-Tenant Isolation
Each Employment Network operates in a fully isolated tenant environment. No data crosses tenant boundaries. Row-level security enforced at the database layer.
HIPAA-Aware Architecture
Designed with HIPAA technical safeguards in mind: access controls, audit logs, transmission security, and automatic logoff for inactive sessions.
OAuth 2.0 & MFA
Microsoft 365 single sign-on, multi-factor authentication, and automatic token rotation. Session management with configurable inactivity timeouts.
Encrypted Communications
All API communications use TLS 1.3. Fax, email, and SMS are routed through enterprise-grade providers (RingCentral, Microsoft 365) with end-to-end logging.
Automatic Token Rotation
OAuth tokens for all third-party integrations are automatically refreshed before expiry — zero manual intervention required. Uptime guaranteed.
Connected to the Tools You Already Use
TTWHub integrates natively with the platforms Employment Networks depend on every day.
RingCentral
Click-to-call, inbound fax receive, and webhook-based event subscriptions for automated call logging.
Microsoft 365
Full email send/receive with thread history, calendar sync, and Microsoft Graph API integration for SSO.
DigiSigner
Legally binding e-signatures for IWPs and service agreements. Send, track, and archive — fully digital workflow.
SSA iTOPSS
Ticket assignability verification and status lookups directly from the SSA Ticket Operations Portal.
A comprehensive, secure CRM built exclusively for Social Security Administration Employment Networks operating the Ticket to Work program.
info@ttwhub.us +1 (800) 555-0100Platform
Who It's For
Security
Ready to Transform Your Employment Network?
See how TTWHub can streamline your operations and maximize your SSA billing outcomes.