Employment Network Web Portal
End-to-end EN operations across leads, IWPs, placements, billing, admin, and identity.
AvailableTicket to Work CRM
One hub for EN operations, Ticket Holders, and SSA workflows.
TTWHub.us is a multi-tenant CRM purpose-built for the Social Security Administration’s Ticket to Work program. It powers Employment Network operations, Ticket Holder engagement, and secure billing through a unified web and mobile experience.
https://your-en-name.ttwhub.us
Each EN, VR partner, or affiliate can operate in its own isolated tenant with role-based access.
4 connected experiences: EN Web, Ticket Holder Web, iOS, Android.
9 EN modules: lead → campaign → IWP → placement → billing → admin → coach self-service → identity.
Platform & Compliance
- Stack: ASP.NET Zero / ABP, .NET, Angular, multi-tenant architecture
- Data: Role-based access, per-tenant isolation, encryption at rest/in transit
- Integrations: Email/SMS/Fax, e-signature, calendar, SSA data ingestion
- Extensibility: Modular services, background jobs, API-first
* Detailed compliance mappings and certifications can be attached per tenant.
Portals & Apps
Connected surfaces for teams and Ticket Holders.
Ticket Holder Web Portal
Self-service profile, documents, messages, appointments, and employment verification.
Detailed features to be introducedTicket Holder iOS App
Mobile access for alerts, wage uploads, messaging, and milestones.
Detailed features to be introducedTicket Holder Android App
Android companion for the Ticket Holder journey and documents.
Detailed features to be introducedEmployment Network Web Portal — 9 Modules
1) Lead Management & Outreach
- Lead intake, deduping, and source tracking
- Outreach queues and SLAs
- Contact history (phone, SMS, email, fax)
- Qualification & suitability pre-checks
2) Campaign Management
- SMS/Email campaigns with audience rules
- Templates, throttling, unsubscribe support
- Per-tenant compliance controls & logs
3) IWP Creation & Management
- Survey-driven IWP builder & versioning
- E-signature, attachments, and approvals
- Milestones & task orchestration
4) Ticket Holder Management
- Profile, consents, and case timeline
- Eligibility/assignability tracking
- Documents & notes with audit trail
5) Job Placement & Support
- Job leads, referrals, and placements
- Follow-up support, accommodations, retention
- Employer & partner management
6) Billing & Payments
- Wage data collection & verification
- Wage data processing & milestones
- Payment requests & SSA OSM ingestion
- SSA portal bill reconciliation & disputes
7) Administration
- EN Settings & tenant configuration
- Documents, fax setup, templates
- Background jobs & integrations
8) Career Coach Self-Service
- My Documents, My Calendar, My Tasks
- My Notifications, My Support Requests
- Self-help & knowledge base
9) Identity & Security
- Update/change password
- Setup MFA authentication
- Delegate another coach during absence
Representative Workflows
IWP Journey
1
Assess & Plan: Suitability survey → goal setting → service plan.
2
Build & Sign: IWP assembly with e-signature & attachments.
3
Execute & Track: Tasks, appointments, reminders, and notes.
4
Review & Update: Versioning, change log, and approvals.
Billing Pipeline
A
Collect Wages: Ticket Holder uploads, employer verification, or API feed.
B
Process: Validate earnings, map to milestones, detect gaps.
C
Request Payment: Create, batch, and submit requests.
D
Reconcile: SSA OSM ingestion, SSA portal bill match, disputes handling.
All steps are permissioned per role and tenant, with audit logging.
Identity & Access
Authentication
- Password management & policies
- MFA setup (TOTP, push, or SMS)
- Session controls & device sign-outs
Authorization
- Role-based access per tenant
- Granular permissions by module
- Coach delegation while absent
Audit & Compliance
- Action logs across entities
- Downloadable audit trails
- Configurable retention per tenant
Ready to explore TTW Hub?
Sign into your tenant or request a guided demo.